Christmas FAQ

Nov 18, 2013 by

Decide When You Want to Come Christmas is our busiest time of year and we have limited availability so the earlier you reserve a baby the more likely we are going to be able to meet your requests. We do NOT recommend hedgehogs as surprise gifts (see below) so decide if you want to make your appointment BEFORE Christmas or AFTER Christmas. Making Your Deposit Use our Make A Deposit link on our website to place a $10 deposit.  The last button says “Other” and you will be able to fill in your information.  Feel free to send a follow up email if you feel we need more clarification.  We will also verify your information with you. Please refer to our Deposit Agreement and Deposit Refunds information, before placing your deposit. Matching Babies to Customers Ideally babies are six to eight weeks old before they go to new homes.  We wait to make assignments until we know the babies are going to be ready to go at the desired appointment time.  For example, someone coming after Christmas is likely to be assigned a younger baby than someone who has an appointment before Christmas.  Babies grow at their own rate so there may be some variation. We will do our very best to make matches and the more simple the request the easier we can make a match.  For example, a request for a normal...

At Home FAQ

Nov 13, 2013 by

Care When should I take him to the vet? We recommend a well pet visit within the first month of coming home. If you are having any transitional stress issues we recommend as soon as you notice a problem. Check our Facebook page for quick answers but feel free to email us and put URGENT in the header so we know to answer your email first. How can I choose a veterinarian? These are some simple questions that will save you time and prevent surprises at your first visit. Do you treat hedgehogs? How much is a well pet visit? What do you do at a well pet visit? *We don’t believe anesthesia is necessary for a friendly hedgehog but if it doesn’t allow your veterinarian to easily exam your hedgie it may be necessary. We don’t feel a fecal exam is necessary if your hedgehog has normal, formed stool. How much is an emergency pet visit? How much is a mite treatment and what do you use? This can range from $18 to $200. We feel Revolution is the safest treatment available. Many veterinarians carry it in stock and it is relatively inexpensive. Your treatment should be less than $40. How much is a necropsy report? Losing a pet is never easy but finding out the cause of death can give important information about our herd and it can help prevent future hedgehog...

About Our Babies FAQ

Nov 11, 2013 by

How often do you have babies? We babies born every week so we have new babies that are ready to go each week. How old are the babies when they are ready to go? Almost all of our babies are ready to go by six weeks of age. We always make sure babies are eating and drinking well on their own and are an appropriate size before letting them leave. We try to have babies placed in new homes by the time they are 12 weeks old.  There are times when babies have a lengthy quilling stage and are friendlier after the bulk of their quilling is complete.  These hedgehogs may be older than 12 weeks.  As always, you will have a choice of hedgehogs when you come. There is a hedgehog that I am interested in, but what if I don’t bond with that one? Can I put my favorite on hold and see how we react to each other? Or should I just come and see the different hedgehogs that you have available and then pick one? We suggest putting your deposit on your favorite. When you come you are welcome to meet and handle any other available babies. If you like another one better, you can choose that one. Reserving your favorite assures that you are not disappointed when you...

Deposits and Visits

Nov 11, 2013 by

I am ready to purchase my hedgehog. What’s next? The first step is to choose an available hedgehog and make an appointment to meet him/her. We are open Monday through Saturday. A $10.00 deposit reserves your favorite and an appointment time for you to come to our shop. Our Available Babies and our Products page have a list of all the things we sell to get you off to a great start with your pet! How long should I plan on being at our appointment? This will depend on several factors. First, how much time you spend preparing for your hedgehog and how well you understand your hedgehog’s needs. Sometimes this part is very quick but other times this part can last 45 minutes depending on the amount of questions. We believe the best time to answer questions is BEFORE you take your hedgehog home. Once you are introduced to your hedgehog, this could also take 45 minutes if you want to look at several hedgehogs and choose your favorite by learning different personalities. At this time we will also spend a great deal of time helping you feel confident handling this unique pet. Finally, the check out process can take anywhere from 15 minutes to a half hour or more depending on how long it takes you to make decisions and if there are other people making the same decisions at the same time. We suggest NOT...

Purchasing Options FAQ

Nov 11, 2013 by

 Once I place my deposit how will I know you received it? You’ll know two different ways. You should receive an automatic response from Paypal and you should receive an automatic response from us. If you get one from Paypal and not from us, be sure to check your Spam folder. Your automatic response will have pick up instructions, a note about directions, as well as tips to make your visit go more smoothly. Do the hedgehogs come with health papers and is there a health guarantee? We are USDA licensed and one of the requirements is to have routine visits by our veterinarian. We can provide heath papers from our veterinarian for an additional $60.00. Our health guarantee includes: A one-year guarantee for anything congenital. A one-year guarantee for cancer. A two-year guarantee for Wobbly Hedgehog Syndrome. A two-year guarantee for nutritional deficiencies provided you are following our diet recommendations. A necropsy report is necessary to fulfill the health guarantee is it will provide valuable information for our breeding program. I am still confused on what option to choose. How do I know what is the best option for me. If you do not put down $10 with one of the options, you are taking a risk that we are here. I run errands and all kinds of things and I am the only one who takes care of the appointments. We require...