Christmas FAQ

Nov 18, 2013 by

Decide When You Want to Come Christmas is our busiest time of year and we have limited availability so the earlier you reserve a baby the more likely we are going to be able to meet your requests. We do NOT recommend hedgehogs as surprise gifts (see below) so decide if you want to make your appointment BEFORE Christmas or AFTER Christmas. Making Your Deposit Use our Make A Deposit link on our website to place a $25 deposit.  The last button says “Other” and you will be able to fill in your information.  Feel free to send a follow up email if you feel we need more clarification.  We will also verify your information with you. Please refer to our Deposit Agreement and Deposit Refunds information, before placing your deposit. Matching Babies to Customers Ideally babies are six to eight weeks old before they go to new homes.  We wait to make assignments until we know the babies are going to be ready to go at the desired appointment time.  For example, someone coming after Christmas is likely to be assigned a younger baby than someone who has an appointment before Christmas.  Babies grow at their own rate so there may be some variation. We will do our very best to make matches and the more simple the request the easier we can make a match.  For example, a request for a normal...

At Home FAQ

Nov 13, 2013 by

Care When should I take him to the vet? We recommend a well pet visit within the first month of coming home. If you are having any transitional stress issues we recommend as soon as you notice a problem. Check our Facebook page for quick answers but feel free to email us and put URGENT in the header so we know to answer your email first. How can I choose a veterinarian? These are some simple questions that will save you time and prevent surprises at your first visit. Do you treat hedgehogs? How much is a well pet visit? What do you do at a well pet visit? *We don’t believe anesthesia is necessary for a friendly hedgehog but if it doesn’t allow your veterinarian to easily exam your hedgie it may be necessary. We don’t feel a fecal exam is necessary if your hedgehog has normal, formed stool. How much is an emergency pet visit? How much is a mite treatment and what do you use? This can range from $18 to $200. We feel Revolution is the safest treatment available. Many veterinarians carry it in stock and it is relatively inexpensive. Your treatment should be less than $40. How much is a necropsy report? Losing a pet is never easy but finding out the cause of death can give important information about our herd and it can help prevent future hedgehog...

On The Road FAQ

Nov 12, 2013 by

 Should I put down a deposit on one on the site and pick it up On the Road? You will need to decide if you want to purchase from the babies listed on the site or the “Pick from Three” (PFT).  Most of our customers pick from babies listed on the site.  We suggest putting your deposit on your favorite. When you come you are welcome to meet and handle any other available babies. If you like another one better, you can choose that one. Reserving your favorite assures that you can have first opportunity to purchase that hedgie. Our PFT babies are discounted because they are the hardest to place in new homes.  They might be a tad older than other babies, albino, more shy, or going through the quailing process and not as social.  Babies listed online might move to the PFT option but that is only if they are having trouble being placed through our regular program.   We don’t want you to think the PFT babies won’t make good pets but they will take more work, which is why they are discounted. Will You Have Products and Cage Sets? If you are interested in supplies, cage kits, food, check out our Products and contact us before we leave so we will know what items to bring. One thing you’ll want to do is to check out the dimensions on our Cages link.  We find...

Health Care FAQ

Nov 11, 2013 by

 Do hedgehogs require vet visits? We suggest a well pet visit two to four weeks after taking your hedgehog home and annual well put check ups. We suggest calling local veterinarians to find out: Do they treat hedgehogs? How much is a well pet visit? ($25-60) How much is an emergency visit? (Traditionally more than a well pet visit) How much is a mite treatment ($25-$200). Hedgehogs can be treated relatively inexpensive with Revolution combined with simple things you can do at home. Not all vets are aware of these treatments. How much is a necropsy? (Necessary to fulfill our health guarantee. ($0-$300) Some vets will do this for free. Hedgehogs need immediate attention when hedgehogs are ill or have an accident.  It is extremely important to know your veterinarian and to have a veterinary care plan. Do hedgehogs require vet visits and shots? No. There is no need for shots or other treatments such as routine spaying or neutering. What are the most common health problems? The most common accidents are climbing and falling injuries. The most common need for veterinary treatment is for mites (about as common as cats and fleas). The most common cause of death is...

About Our Babies FAQ

Nov 11, 2013 by

How often do you have babies? We babies born every week so we have new babies that are ready to go each week. How old are the babies when they are ready to go? Almost all of our babies are ready to go by six weeks of age. We always make sure babies are eating and drinking well on their own and are an appropriate size before letting them leave. We try to have babies placed in new homes by the time they are 12 weeks old.  There are times when babies have a lengthy quilling stage and are friendlier after the bulk of their quilling is complete.  These hedgehogs may be older than 12 weeks.  As always, you will have a choice of hedgehogs when you come. There is a hedgehog that I am interested in, but what if I don’t bond with that one? Can I put my favorite on hold and see how we react to each other? Or should I just come and see the different hedgehogs that you have available and then pick one? We suggest putting your deposit on your favorite. When you come you are welcome to meet and handle any other available babies. If you like another one better, you can choose that one. Reserving your favorite assures that you are not disappointed when you...

Payment FAQ

Nov 11, 2013 by

 I want to put a deposit down but I don’t have a credit card or PayPal. Can I mail you a deposit? We very much prefer you to have a friend or relative help you make the deposit. We’ve had so many things happen to deposits plus it helps us for tracking on our end that we prefer you to use our secure online form. However, if you wish to mail the deposit our mailing address is: Gail Miller 909 S. Platt Street Montpelier, OH 43543 Please include your name, address, telephone (prefer cell), and email and day and time (10:30AM, 12PM, 1:30PM) you want to come. Once I get your deposit I’ll put you down for an educational visit. At any point you can email me and let me know what hedgehog you want. OR, you can get a friend or relative to do it on the computer and you can give them the $25 and pay the rest in cash when you get here. I don’t have a Paypal account. Can I use a credit card to make my deposit? Absolutely. Paypal is the channel through which we accept online payments. They have a secure network which allows us to have the best security for our customers. Do you offer payment plans or take credit cards? We do not offer payment plans. We accept Visa and Master Card when making a deposit (through Paypal)...

Deposits and Visits

Nov 11, 2013 by

I am ready to purchase my hedgehog. What’s next? The first step is to choose an available hedgehog and make an appointment to meet him/her. We are open Monday through Saturday. A $25.00 deposit reserves your favorite and an appointment time for you to come to our shop. Our Available Babies and our Products page have a list of all the things we sell to get you off to a great start with your pet! How long should I plan on being at our appointment? This will depend on several factors. First, how much time you spend preparing for your hedgehog and how well you understand your hedgehog’s needs. Sometimes this part is very quick but other times this part can last 45 minutes depending on the amount of questions. We believe the best time to answer questions is BEFORE you take your hedgehog home. Once you are introduced to your hedgehog, this could also take 45 minutes if you want to look at several hedgehogs and choose your favorite by learning different personalities. At this time we will also spend a great deal of time helping you feel confident handling this unique pet. Finally, the check out process can take anywhere from 15 minutes to a half hour or more depending on how long it takes you to make decisions and if there are other people making the same decisions at the same time. We suggest NOT...

Purchasing Options FAQ

Nov 11, 2013 by

 Once I place my deposit how will I know you received it? You’ll know two different ways. You should receive an automatic response from Paypal and you should receive an automatic response from us. If you get one from Paypal and not from us, be sure to check your Spam folder. Your automatic response will have pick up instructions, a note about directions, as well as tips to make your visit go more smoothly. Do the hedgehogs come with health papers and is there a health guarantee? We are USDA licensed and one of the requirements is to have routine visits by our veterinarian. We can provide heath papers from our veterinarian for an additional $60.00. Our health guarantee includes: A one-year guarantee for anything congenital. A one-year guarantee for cancer. A two-year guarantee for Wobbly Hedgehog Syndrome. A two-year guarantee for nutritional deficiencies provided you are following our diet recommendations. A necropsy report is necessary to fulfill the health guarantee is it will provide valuable information for our breeding program. I am still confused on what option to choose. How do I know what is the best option for me. If you do not put down $10 with one of the options, you are taking a risk that we are here. I run errands and all kinds of things and I am the only one who takes care of the appointments. We require...

Decision Making FAQ

Nov 11, 2013 by

 Where are you located? We are located in Montpelier, Ohio. We have a Directions Page with information on Detailed Directions, Estimated Driving Times and Travel Accommodations. I am considering a hedgehog as a pet. What do I need to know? Our Hedgehog Information page has lots of general care and housing information. Our Purchasing From Us page has lots and lots of information specifically about purchasing from us! Our Video Library with lots of videos to help you prepare to take your new hedgehog home. Do you provide care sheets and are you available to answer questions after I take my hedgehog home. No, we do not offer care sheet handouts for you to take home.  We used to do that in the past but we kept adding more and more information and they turned into a book!  Now we have lots and lots of Hedgehog Information on this site that has a convenient search tool and other forms of easy navigation.  YES, we are absolutely available to answer questions.  Sometimes it is hard to pin down Gail because she rarely stays in one place very long but we do have a very active  Facebook page  where one of our team members or other friends can help you.  When you have something URGENT, feel free to call  419-485-3690, use our contact form (a new window will open) or contact us through Facebook.  We don’t want to ignore you we just may be hard to find.  Be...

FAQ

Jun 11, 2013 by

Answers to most of our frequently asked questions can be found on our website under the tab“Hedgehog Info.” Our most popular link is our Available Animals page. Please feel free to explore our website – there is a lot of useful information there as well 😉 Here is a list of our most popular FAQs: About Our Babies Decision Making Purchasing Options Appointments Pricing Products Shipping and On the Road Health Care At...